Design how your council really works.
An organisation chart shows who reports to whom. An operating model shows how the work gets done. We design the whole system: services, decisions, structure, capability and technology, so it holds together when reform arrives.
One connected picture of how the council works
Service delivery model
How services reach your community, and which ones you deliver yourself, share or buy.
Decisions and governance
Who decides what, at which level, so work moves without everything queuing for ELT.
Structure and functions
The shape of the organisation, built around the work rather than around history.
People and capability
The skills the model depends on, and how you find, grow and keep them.
Technology and AI
Where digital tools carry the routine work, so your people can carry the judgement.
From the outside in
The services you must deliver come first. The model exists to serve them.
Services, responsibilities, structure and skills designed together, as one clear picture your leaders can use.
We test the model against real events: amalgamation, a tight budget year or losing a function, before anything changes.
A step-by-step move from today's model to the new one, with transition planning included from the start.
One picture of how the whole council works, so every decision after it is easier to make.
Start here. Everything else flows from your operating model.
We'll listen first.